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About the Role: Grade Level (for internal use): 08 The Team: The Executive & Operations Support team delivers exceptional customer service to senior leadership while providing essential operational support to employees across our global offices. We act as a strategic partner, ensuring alignment between S&P Global employees and the organization's overarching goals. Our focus is on enabling efficiency, fostering collaboration, and driving excellence in every interaction. The Impact: We are seeking a self-motivated, proactive, and highly organised individual with exceptional problem-solving abilities and a strong commitment to delivering outstanding customer service to join our team as Specialist, Office & Operations Support. As part of the S&P Global Market Intelligence (MI) Executive & Operations Support (EOS) organisation, this role combines local office operations support in Gdansk, with global travel coordination. The position offers a dynamic blend of office administration, operational coordination, executive support and travel management, providing variety and impact in a fast-paced, collaborative environment. In this role, you will play a key part in ensuring the smooth day-to-day running of office operations and travel services, directly enhancing employee experience and enabling business continuity across the region. Responsibilities: Partner with site leadership, facilities and other stakeholders to provide operational support to ensure the successful functioning of the office. Support the planning & delivery of office wide communications, town halls, divisional events, and engagement activities. Generate creative ideas to keep engagement initiatives fresh and motivating. Assist with social engagement budget planning and provide cost-effective options to ensure events remain within guidelines. Act as a primary contact for internal and external visitors. Manage office access, and agenda planning. Oversee and support all aspects of meetings and events - catering, logistics, materials, AV/Zoom setup, room configuration and visitor hosting. Serve as the first point of contact for general office queries (e.g. people team queries, operational information), ensuring consistency and availability of information for employees. Facilitating communication in situations that require coordination between teams. Support processes for new hires, transfers, and leavers, including staff access cards, T&E, corporate credit cards and other essential guidance. Collaborate with internal teams to align priorities, streamline processes, and ensure timely delivery of activities Provide remove operational support to MI employees across the EMEA region as needed. Coordinate end-to-end travel arrangements for employees, including flights, accommodation, and ground transport for global leaders Act as the primary point of contact for travel and visa support, ensuring timely processing and resolving any issues pre-, during, and post-travel Liaise with embassies, consulates, and travel vendors to secure documentation, confirm bookings, resolve issues, and negotiate rates Provide guidance on company travel policies, ensuring compliance and consistent application of standards Build and maintain strong relationships with internal stakeholders and external vendors to support seamless service delivery Prepare reports and analyse travel data to support decision-making Maintain accurate documentation and continuously update workflow procedures Identify opportunities to improve office and travel processes, contributing to more efficient and effective ways of working. Pay close attention to detail, proactively identifying issues and ensuring high-quality delivery across all activities. Collaborate effectively with colleagues across teams, contributing to shared goals and maintaining a strong service-oriented mindset. Communicate clearly and professionally with a range of stakeholders, adapting approach to different situations. Flexible to work 2–3 days per week in the office, with additional presence as required. What We’re Looking For Basic Required Qualifications: Fluent in English (written and spoken) Bachelor’s degree or equivalent relevant experience in office administration, operations, and travel support. Proven experience managing corporate travel and coordinating events, including vendor engagement and budget oversight. Strong knowledge of travel processes, visa requirements, and corporate travel policies Proficiency in travel booking systems (FCM, Concur), visa platforms, and Microsoft Office (Outlook, Teams, Word, Excel); Zoom Webinar experience is a plus. Highly organised with strong time management skills; able to manage multiple priorities in a fast-paced, global environment. Excellent communication and stakeholder management skills, with a collaborative and professional approach. Strong attention to detail and ability to handle confidential information with discretion. Adaptable and solutions-focused, with the ability to respond to changing priorities. Committed to fostering an inclusive and collaborative working environment. Demonstrates the ability to follow established processes while identifying opportunities to improve quality and efficiency. Approaches tasks with a solution-oriented mindset, using initiative to resolve day-to-day challenges effectively. Works collaboratively with colleagues and stakeholders, supporting team objectives and maintaining strong relationships. We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer. Additional Preferred Qualifications: Experience supporting global or regional teams within a professional or corporate environment. Familiarity with office operations in a multi-site or international organisation. Exposure to event planning or employee engagement initiatives. Interest in improving employee experience and operational service delivery. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected] . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 50 - Administrative Support (EEO-2 Job Categories-United States of America), CORSVC502 - Middle Administrative Support (EEO Job Group)