Spanish-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment is excited to partner with Supercell Games to offer a great opportunity for a Spanish-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Spanish and passionate about mobile gaming, this role provides a unique opportunity to grow your career with a leading company in the gaming industry. As a Spanish-Speaking Player Support Specialist at Supercell Games, you will be responsible for providing excellent support to Spanish-speaking players, ensuring a smooth and enjoyable gaming experience. You will work within a collaborative and dynamic team focused on maximizing player satisfaction and engagement. Your Key Responsibilities Respond to player queries in Spanish through various channels including chat, email, and social media. Investigate, troubleshoot, and resolve player issues effectively and with empathy. Gather player feedback and communicate insights to the relevant teams to improve game features and support services. Keep accurate records of player interactions and support cases. Work closely with cross-functional teams to improve support processes and overall player experience. Help create and update support documentation and knowledge base articles. Fluency in Spanish and English, both written and verbal, is required. Please clearly indicate your native language and nationality in your application (C.V. and/or Cover Letter). Excellent communication skills with a professional approach. Eligibility and willingness to relocate to Sofia, Bulgaria. • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses