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Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for a Spanish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This opportunity comes with a fully paid relocation package, enabling candidates to experience a new culture while advancing their career in customer service. Responsibilities Provide excellent customer service to Spanish-speaking customers through phone, email, and chat. Assist customers with product inquiries, order processing, returns, and general support. Resolve customer complaints effectively and efficiently to ensure customer satisfaction. Keep accurate records of customer interactions using CRM software. Stay updated on company products and services to provide accurate information. Collaborate with internal teams to enhance the customer experience. Participate in ongoing training sessions to improve product knowledge and customer service skills.