Service NOW - CSM / App Engine

Role: ServiceNow Developer (CSM & App Engine Specialist)

Exp: 4–8 Years

Location: Singapore - Candidates from PAN India can apply,company will take care of your Visa.

Mandatory Skills

• ServiceNow CSM (Customer Service Management)
• ServiceNow App Engine
• ServiceNow JavaScript (including GlideScript, Script Includes, Business Rules, UI Actions)
• ServiceNow Integration (REST/SOAP APIs, IntegrationHub)
• ServiceNow Workflow Design & Automation
  
  

We are seeking a ServiceNow CSM & App Engine Specialist to join our onsite team in Singapore on a full-time basis. As a key member of our ServiceNow Center of Excellence (CoE), you will be responsible for designing, developing, and supporting scalable Customer Service Management (CSM) and App Engine solutions that align with enterprise digital transformation goals. This role requires deep expertise in the ServiceNow Platform, strong problem-solving abilities, and experience working in Agile/DevOps environments delivering end-to-end ServiceNow implementations.

Key Responsibilities

• Design, implement, and support ServiceNow CSM solutions including case management, service catalog, knowledge management, and SLA/OLA orchestration.
• Develop and maintain custom ServiceNow App Engine modules using Flow Designer, Client Scripts, UI Policies, and Record Producers.
• Configure IntegrationHub and build REST/SOAP integrations with third-party systems (e.g., CRM, ERP, HRIS).
• Collaborate with business analysts and stakeholders to gather, analyze, and translate business requirements into technical specifications.
• Conduct root-cause analysis and resolve complex ServiceNow CSM & App Engine issues across development, testing, and production environments.
• Participate in sprint planning, daily stand-ups, and retrospectives in an Agile/Scrum delivery model.
• Ensure high-quality delivery through unit testing, peer code reviews, and CI/CD pipeline integration.
• Maintain comprehensive technical documentation, including architecture diagrams, configuration guides, and runbooks.
  
  

Qualifications & Certifications

• Relevant bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent industry experience.
• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Specialist – CSM highly preferred.
• 4–8 years of hands-on experience with the ServiceNow Platform, including at least 2 full-cycle implementations of ServiceNow CSM in large enterprises.
• Proven track record in delivering ServiceNow App Engine solutions with Flow Designer, Workflow, and Custom App Development.
  
  

Required Technical Skills

• ServiceNow CSM (Customer Service Management)
• ServiceNow App Engine (Flow Designer, Script Includes, UI Actions, Client Scripts)
• JavaScript (ES6+), HTML, CSS, XML, JSON
• ServiceNow Integration (REST/SOAP APIs, IntegrationHub, MID Server)
• ServiceNow Workflow Automation & Business Logic
• Agile/Scrum methodologies and DevOps practices (Jira, Git, CI/CD)
• Strong understanding of ITIL v4 principles and service management frameworks
  
  

Bonus Skills (Preferred But Not Mandatory)

• ServiceNow Performance Analytics & Reporting (PAC, Performance Analytics Builder)
• ServiceNow Security & Governance (Access Control, Role Design, RBAC)
• Experience with ServiceNow Store and third-party integrations
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes)
  
  

Why Join Us?

We offer a dynamic, collaborative environment with opportunities to work on high-impact ServiceNow projects for global clients. You’ll be part of a high-performing team of ServiceNow experts and gain exposure to cutting-edge digital transformation initiatives. Competitive compensation, performance bonuses, and professional development support (including ServiceNow certification reimbursement) are part of our commitment to your growth.

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Skills: "app engine",service now,"app engine specialist",csm