Senior Manager - Digital Product Features & Experiences

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs. The Small Business Strategy and Cross Product Experiences team sits within the Small Business Card organization and is responsible for defining high impact strategies and for managing features, functions, and experiences that drive utility and growth for our Small Business customers. As Senior Product Manager of Digital Onboarding and Engagement, you will be responsible for delivering new, innovative digital journeys across our Card and Non-Card product portfolio to drive product education and engagement. This is a highly visible, cross-functional role focused on defining and launching the next generation of digital experiences. Set the vision and strategy for digital features across onboarding, account setup, benefits, and ongoing membership experiences across web and mobile Define customer journeys and product requirements, in line with core customer needs and expected business outcomes Partner across Compliance, Marketing, EDX, and NPD to align on requirements, manage dependencies, and support end-to-end delivery of key initiatives Coordinate release readiness, testing, and quality validation activities to ensure launches are complete, aligned across teams, and meet business and customer experience expectations Analyze customer behavior, engagement metrics, and drop-off points to identify friction, optimize current experiences, and inform future journey and feature enhancements Develop and implement innovative new concepts to drive product adoption, engagement, and loyalty Effectively communicate and collaborate with key partner teams (Product Development, Marketing, Enterprise Digital, Legal, Compliance, Fraud, Design, SBS Card Product, Tech) Bachelor’s degree with 5+ years of work experience High willingness to learn, extremely curious, and proactive Self-starter, with ability to drive results in fast-paced environment with multiple stakeholders Strategic, creative problem solver with strong critical thinking skills Consistent track record of communicating effectively to audiences at various levels Ability to influence cross-functionally toward shared outcomes Strong analytical and business acumen. Able to structure and process qualitative or quantitative data to draw meaningful insights and make decisions Demonstrated ability to effectively collaborate with stakeholders and work cross-functionally with key partner teams, including Engineering, Product Development, Enterprise Digital, Marketing, Legal, and Compliance Excellent project/process management and prioritization skills Strong written and verbal communications skills with experience and comfort working closely with all levels of an organization Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.