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** This is a LOCAL position based in Fort McMurray, AB. Candidates must reside in Fort McMurray ** ** FT Permanent | Monday to Friday | 8:00 AM - 4:30 PM ** Why You Should Work For Us: * Competitive Wages * Company paid benefits * Additional paid days off for Years of Service * On the job training * Manufacturer provided training * Comprehensive relocation package * Opportunity to advance and grow within a rapidly growing Company JOB SUMMARY The Sales Service Administrator supports both service operations and business development by coordinating service activities, processing timesheets and billing data, and maintaining accurate records in internal systems. This role works closely with customers, field teams, and internal departments to ensure delivery of timely and high-quality service. In addition, the role assists with preparing quotes, bids, and proposals, tracking opportunities in the CRM system, and supporting client communication and follow-up. The Sales Service Administrator plays a key role in ensuring a seamless customer experience from initial engagement through service delivery and ongoing support. RESPONSIBILITIES AND DUTIES Service Support * Assist in developing customer service standards, policies, and procedures for the organization. * Review and submit time sheets to the client in a timely manner. * Support the investigation and resolution of service-related errors. * Capture data and perform Labor Equipment Management (LEM) entries, including reconciliation of service orders. * Collaborate with customers to gather information and ensure quality, on-time service delivery. * Work with the Managers regarding services provided or billing matters. * Communicate solutions, successes, and opportunities to the management team. * For complex service-related situations, interact with customers to provide accurate information regarding products, accounts, and services. * Coordinate customer service requirements with other departments as necessary to ensure effective delivery service. * Handle and resolve customer scheduling issues or complaints, escalating to management when required. * Perform other duties as assigned. Sales Support * Assist Business Development Manager in preparing professional quotes, bids, and proposals for telecom and industrial clients (e.g., radio systems, CCTV, network infrastructure) * Track sales opportunities in the CRM system (NetSuite), ensuring accurate data entry and pipeline visibility * Support the Business Development Manager with client meetings, site visits, and follow-up actions * Coordinate internally with engineering, field service, rentals, and procurement to align pricing, delivery timelines, and resource availability * Consult with clients after the sale to provide ongoing support * Conduct occasional site visits * Support marketing efforts such as trade shows, exhibits, and other events QUALIFICATIONS * 2–5 years of experience in a customer service, service coordination, or administrative support role; experience supporting sales or business development is an asset. * High School Diploma required. * Post-secondary education in Business Administration or a related field is considered an asset. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Ability to work independently and collaboratively with cross-functional teams. Other Requirements * Must be legally entitled to work in Canada. * Valid Class 5 driver’s license with a clean driver’s abstract. * Reliable transportation is required. * Ability to successfully pass a criminal complete background and motor vehicle checks. SKILLS & COMPETENCIES * Exceptional customer service skills with the ability to anticipate and respond to client needs. * Strong organizational and interpersonal abilities, fostering effective collaboration with team members and stakeholders. * Excellent written and verbal communication skills, with the capacity to quickly learn new processes and adapt to changing circumstances. * Superior time management skills and the ability to apply creative problem-solving to overcome challenges. * Proficient in Microsoft Office Suite and systems such as NetSuite, with the ability to efficiently manage administrative and operational tasks. RELATIONSHIPS The Sales Service Administrator reports directly to the General Manager. The incumbent also works directly with: * Procurement Department * Sales Department * Service Department * Rental Department AUTHORITY The Sales Service Administrator has the authority to do the following: * Recommend and implement measures to improve and streamline departmental processes. * Assess situations or circumstances and make sound, independent decisions. * Work autonomously with minimal supervision. PHYSICAL DEMANDS The Sales Service Administrator will spend approximately 80% of their day sitting, 15% walking or standing, and 5% lifting boxes weighing up to 20 lbs. The role requires extended periods of computer use, which may result in eye or joint strain associated with operating computer equipment. WHO WE ARE Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, Mobility, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia. WE ARE A * MOTOROLA Platinum Service Centre * KENWOOD Authorized Dealer * State of the Art CSA (Canadian Standards Association) Certified Repair Centre * COR Certified Employer #INDHIGH