Romanian-Speaking Gaming Support - Sofia, Bulgaria

Mercier Consultancy is offering an excellent opportunity for a Romanian-Speaking Gaming Support Specialist based in Sofia, Bulgaria. In this role, you will provide high-quality gaming support to Romanian-speaking players, assisting them with technical issues and ensuring an exceptional gaming experience. This position is ideal for individuals passionate about gaming and customer support who wish to work in a dynamic and fast-paced environment. Responsibilities Provide technical and customer support to Romanian-speaking players Troubleshoot and resolve gameplay and account-related issues effectively Document all cases accurately and follow up to ensure timely resolution Collaborate with technical teams to escalate and resolve complex problems Stay updated on product features, releases, and industry trends to better assist customers Fluency in Romanian and English, both written and spoken Previous experience in gaming support or related customer service roles is preferred Strong problem-solving and communication skills Ability to work well independently and in a team environment Customer-oriented approach with attention to detail Willingness to relocate to Bulgaria Financial support during relocation to Bulgaria Stable job and career development opportunities Attractive salary Additional health insurance Positive international working environment Support and learning