Romanian Customer Expert - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a Romanian Customer Expert to join a leading company in Sofia, Bulgaria. This exciting opportunity offers fully paid relocation to Sofia, allowing you to grow your career in a vibrant and international environment. As a Romanian Customer Expert, you will be responsible for delivering excellent customer support to Romanian-speaking clients. You will handle inquiries, provide solutions, and ensure an exceptional customer experience that strengthens client loyalty. Responsibilities Respond promptly and professionally to customer inquiries in Romanian Provide product and service information to clients Troubleshoot and resolve customer issues efficiently Maintain accurate records of customer interactions Work closely with internal teams to improve customer service processes Identify opportunities to upsell or cross-sell services Contribute to feedback collection and service enhancement initiatives Participate in ongoing training to enhance knowledge and skills Native or fluent Romanian speaker with excellent command of English Prior experience in customer service or support roles Strong communication and interpersonal skills Problem-solving mindset with attention to detail Ability to work in a team-oriented environment Willingness to relocate to Bulgaria (fully paid relocation provided) Adaptability and eagerness to learn in a dynamic setting Financial support during relocation to Bulgaria Stable job and career development opportunities Attractive salary Additional health insurance Positive international working environment Support and learning