Receptionist – Real Estate Trustee Office

We are looking for a Receptionist to be the first point of contact for clients visiting our Real Estate Trustee Office. This role is ideal for someone professional, well-organized, and customer-focused. You will play a key role in managing front desk operations, guiding clients through services, and ensuring a smooth and welcoming experience in a structured, high-standard environment. Key Responsibilities Front Desk Operations & Guest Experience Welcome clients and visitors in a professional and friendly manner Manage reception area, ensuring it remains organized and presentable Direct clients to the correct service counters based on their needs Handle walk-ins, appointments, and general inquiries Customer Service & Guidance Assist clients with basic information on real estate services and procedures Guide customers on required documents and next steps Clearly communicate waiting times and service flow Support clients throughout their visit to ensure a smooth experience Administrative & Support Tasks Handle incoming calls, emails, and basic inquiries Maintain visitor logs and daily records Assist with document collection and basic verification before processing Support internal teams with coordination and communication Service Quality & Compliance Ensure all interactions meet customer service standards and company procedures Follow operational guidelines and regulatory requirements Maintain confidentiality of client information Escalate issues, complaints, or delays to management when required Requirements Previous experience in customer service, receptionist, or front desk roles Experience in real estate, banking, or government service centers is a plus Strong communication and interpersonal skills Professional appearance and attitude Ability to work in a structured, process-driven environment Comfortable handling high customer volume Basic computer skills (CRM systems, email, scheduling tools) Fluency in English required; Arabic is a strong advantage Salary & Benefits Competitive Salary: Based on experience Work Visa sponsorship Medical insurance 30 days of paid annual leave Structured and professional working environment Work Arrangement Full-time, on-site role Why Join Us? Be the face of a professional, high-standard service office Structured environment with clear responsibilities Opportunity to grow within real estate and customer operations Supportive team and training provided Customer-focused and organized? Join a role where first impressions matter. Apply now!