Portuguese-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in partnership with Supercell Games, is offering a unique opportunity for a Portuguese-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Portuguese and have a passion for gaming, this role allows you to develop your career with one of the world’s leading mobile game developers. As a Portuguese-Speaking Player Support Specialist at Supercell Games, you will be responsible for providing excellent support to Portuguese-speaking players, ensuring they have the best gaming experience possible. You will work closely with a passionate and innovative team dedicated to player satisfaction and community engagement. Your Key Responsibilities Provide timely and accurate support to Portuguese-speaking players through multiple communication channels, including chat, email, and social media. Investigate, analyze, and resolve player issues with empathy and professionalism. Collect and communicate player feedback to relevant teams to help improve game features and support services. Maintain detailed and precise records of player interactions and support activities. Collaborate with cross-functional teams to enhance support processes and overall player experience. Assist in creating and updating support documentation and knowledge base materials. Fluency in Portuguese is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter). Excellent verbal and written communication skills with the ability to interact professionally and empathetically with players. Eligibility and willingness to relocate to Sofia, Bulgaria. • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses