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Mercier Consultancy is excited to offer an excellent opportunity for a Portuguese-Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. In this role, you will be the primary point of contact for Portuguese-speaking customers, providing them with high-quality support and assistance for various FinTech products and services. This role is ideal for individuals passionate about technology and financial services, eager to work in a dynamic environment while enjoying the vibrant lifestyle of Athens. Responsibilities Handle customer inquiries and issues in Portuguese Provide timely and accurate information about FinTech products and services Resolve customer concerns efficiently, ensuring customer satisfaction Document customer interactions thoroughly in CRM systems Collaborate with internal teams to escalate and resolve complex issues Stay updated on the latest FinTech trends and company product offerings Assist in gathering customer feedback to improve service quality Fluency in Portuguese and English, both written and verbal Previous experience in customer support within the FinTech or financial services sector Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Ability to work in a fast-paced, multicultural environment Proactive and customer-oriented mindset Willingness to relocate to Athens with full relocation support provided Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Monthly Performance Bonus Free Greek Course And More...