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Mercier Consultancy is proud to offer an exciting opportunity for a Portuguese-speaking Customer Support Representative to join a Leading Tech Firm in Athens, Greece. In this key role, you will provide high-quality support to Portuguese-speaking customers, assisting them with technical inquiries, product information, and issue resolution. Your expertise and communication skills will help ensure an excellent customer experience in a fast-paced and innovative tech environment. This position is ideal for tech-savvy individuals who are passionate about technology and customer service, and who are eager to work in a vibrant international setting. Responsibilities Respond to customer inquiries in Portuguese Assist customers with technical questions, product usage, and troubleshooting Document all customer interactions accurately in the CRM system Collaborate with technical teams to resolve complex issues Provide timely and effective solutions to enhance customer satisfaction Stay up-to-date with the latest product developments and company policies Participate in ongoing training and professional development Fluency in Portuguese and English, both written and verbal Previous experience in customer support, preferably in the technology sector Strong technical aptitude and problem-solving skills Excellent communication and interpersonal skills Ability to work efficiently in a fast-paced, dynamic environment Willingness to relocate to Athens, Greece Proficiency with customer support software and tools Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...