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Mercier Consultancy is looking for a Portuguese Speaking Customer Expert to join a leading telecommunications company based in Athens, Greece. In this role, you will be responsible for delivering excellent customer service to Portuguese-speaking clients, assisting them with various telecom-related inquiries and issues. Your role will involve providing timely and effective support, ensuring customer satisfaction, and contributing to the company’s reputation for outstanding service. Responsibilities Provide exemplary customer support in Portuguese Assist customers with telecom products, services, billing, and troubleshooting Manage and resolve customer complaints promptly and professionally Document customer interactions accurately in the system Collaborate closely with technical and operational teams to solve customer issues Identify opportunities for upselling or cross-selling telecommunications products Participate in regular training to maintain up-to-date product knowledge and enhance service skills Fluency in Portuguese and English, both written and spoken Experience in customer service or support roles, preferably within the telecommunications industry Strong communication, problem-solving, and interpersonal skills Customer-oriented mindset with professionalism and patience Ability to work effectively in a fast-paced, team-oriented environment Strong organizational skills and attention to detail Willingness to relocate or work in Athens, Greece Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Free Greek lessons And More!