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Mercier Consultancy is excited to offer a Portuguese Fitbit Products Support Specialist role in Bulgaria, complete with a generous relocation package! This is an amazing opportunity for those who are passionate about fitness technology and provide excellent customer service. As a Support Specialist, you will be responsible for assisting Portuguese-speaking customers with inquiries and issues related to their Fitbit devices. You will play a crucial role in helping users get the most out of their fitness products while ensuring a positive customer experience. Responsibilities Provide outstanding support to Portuguese-speaking customers via phone, email, and chat Troubleshoot technical issues related to Fitbit products and services Guide users through product features and best usage practices Document customer interactions comprehensively in our support system Collaborate with technical teams to escalate complex issues effectively Promote user engagement and satisfaction by providing helpful insights and solutions Maintain a friendly and professional approach in all communications Fluency in Portuguese and English, both written and spoken Strong customer service orientation with effective communication skills Prior experience in customer support or technical support is preferred Genuine interest in fitness and technology Able to diagnose problems and resolve issues efficiently Team player who enjoys collaborating in a dynamic environment Familiarity with customer support platforms and tools is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...