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Mercier Consultancy is seeking a dedicated Portuguese Speaking Customer Service Representative to join our Client's Online Gaming Platform team. In this engaging Junior role, you will provide top-tier support to Portuguese-speaking gamers, assisting them with inquiries, technical issues, and account management. Your fluency in Portuguese will be essential in delivering clear and empathetic communication, helping users enjoy a seamless gaming experience. You will be a key point of contact, ensuring that customer issues are resolved promptly and effectively. Responsibilities Provide exceptional customer service in Portuguese addressing gaming platform inquiries Assist customers with account setup, troubleshooting, and gameplay issues Handle complaints and provide timely resolutions to maintain customer satisfaction Document all customer interactions accurately in the CRM system Collaborate with technical and game development teams to escalate and resolve complex issues Collect and report customer feedback to improve platform features and services Stay informed about the latest updates and trends in online gaming Fluency in Portuguese and English with excellent verbal and written communication skills Strong customer service skills with a passion for online gaming Previous experience in customer service or support roles, preferably in gaming or tech industries, is a plus Ability to manage multiple inquiries efficiently in a fast-paced environment Detail-oriented with strong problem-solving abilities Familiarity with customer support software and CRM systems is advantageous Enthusiasm for online gaming and knowledge of gaming platforms is highly desirable Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...