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Mercier Consultancy is seeking a dedicated Portuguese Customer Service Representative for our Client, a leading Airline Booking Company based in Athens, Greece. In this key position, you will provide excellent support to Portuguese-speaking customers, assisting them with airline bookings and travel-related inquiries. Your proficiency in Portuguese will be instrumental in helping clients book flights, manage reservations, and resolve any issues they encounter. By delivering exceptional service, you will play a vital role in ensuring a smooth and enjoyable travel experience for our customers. Responsibilities Provide outstanding customer service in Portuguese regarding airline bookings and travel inquiries Assist customers with flight reservations, changes, cancellations, and special requests Resolve customer issues promptly and professionally Maintain accurate records of customer interactions within the CRM system Coordinate with airline partners to facilitate customer needs Collect and communicate customer feedback to improve service quality Stay informed about airline policies, pricing, and industry trends Fluency in Portuguese and English with excellent communication skills is required Native Portuguese speakers preferred; please state your nationality and native language clearly in your C.V. and/or Cover Letter Prior experience in customer service, especially in airline or travel sectors, is advantageous Strong problem-solving skills and customer-oriented mindset Ability to handle multiple inquiries efficiently in a fast-paced environment Detail-oriented with good organizational skills Familiarity with CRM systems and customer support software is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...