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Mercier Consultancy is excited to offer a fantastic opportunity for a Portuguese Customer Agent to join a leading online marketplace team based in Greece. This role comes with fully paid relocation, allowing you to combine your Portuguese language skills with a rewarding career in a dynamic international environment. In this position, you will be the primary point of contact for Portuguese-speaking customers, assisting them with inquiries, resolving issues, and ensuring a smooth and satisfying user experience on the marketplace platform. Responsibilities Provide exceptional customer support to Portuguese-speaking clients Handle inquiries related to product listings, orders, payments, and general marketplace services Resolve complaints and provide timely solutions to enhance customer satisfaction Maintain accurate records of customer interactions and transactions Work collaboratively with internal teams to address complex customer issues Continuously contribute to improving service quality by sharing customer feedback Participate in regular training sessions to stay informed about company policies and marketplace updates Fluency in Portuguese and English (both written and spoken) is essential. Please specify your nationality and native language in your application documents. Strong communication and customer service skills Proven experience in customer support, preferably within online marketplaces or e-commerce Excellent problem-solving skills and ability to handle challenging customer situations Willingness to relocate to Greece with fully paid relocation support Ability to work effectively in a fast-paced, multicultural environment Positive attitude with eagerness to learn and develop professionally Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel And More!