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Polish-speaking Technical Support or Content Moderation in Sofia, Bulgaria We are looking for motivated and service-oriented Polish-speaking candidates to join our client’s growing teams in Sofia across Solutions Consultant, Digital Trust and Safety Specialist and Back Office Gaming Support Specialist roles. RELOCATION IS REQUIRED. Benefits / Relocation Package: Monthly Gross Salary: ~€1,585 Sign-on Bonus: 3,000 BGN (~€1,500) Airport pick-up upon arrival Flight ticket reimbursement of up to €150 Up to 21 days of accommodation in a hotel/apartment arranged by Telus Digital (fully covered by the company) Assistance with finding long-term accommodation in Sofia Monthly gross housing allowance Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia. About the company Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities. What will you do? Provide professional customer support via phone, email, and chat Assist customers with product-related questions and account inquiries Troubleshoot technical issues and guide users through solutions Escalate complex cases to relevant internal departments Review and moderate online content according to company policies Ensure that platform content complies with community and safety standards Handle sensitive content with professionalism and accuracy Maintain high-quality service standards and customer satisfaction Collaborate with international teams in a fast-paced environment Document interactions and follow internal processes accurately Candidate profile Fluent in Polish and English Strong communication and interpersonal skills Good technical understanding and problem-solving abilities Ability to work independently and as part of a team Comfortable working in a multicultural and dynamic environment Detail-oriented with strong analytical skills Previous experience in customer support, technical support, or content moderation is an advantage Able to handle sensitive or repetitive content professionally Flexible and adaptable mindset Motivated to relocate and build an international career Employer offers Competitive salary package and performance bonuses Relocation bonus of €1,500 gross to support relocation and initial rental costs 21 days of company-provided accommodation upon arrival Monday - Friday Support with finding long-term housing Paid training and continuous professional development International and multicultural working environment Career progression opportunities within the company Modern office facilities in Sofia Private health insurance and additional benefits Social events and team-building activities Full-time employment contract