Polish Speaking Inbound Customer Care Specialist | Porto

Location: Porto, Portugal Work Model: On-Site Language Required: Polish (fluent) + English Schedule: Details confirmed at interview Start Date: May 18th Contract: 12-month fixed term → Permanent after 2 years Salary: Base × 14 payments Bonus / Extra: Performance-based productivity bonus (project-dependent) Relocation: Accommodation support provided About the Role Join the Polish-speaking inbound customer care team in Porto, working for a major infrastructure and mobility services company. This is a structured, professional customer support role dealing with inbound queries in Polish. Porto is one of Portugal's fastest-growing cities for international talent, offering a lower cost of living than Lisbon and a strong quality of life. Accommodation support including an apartment option is available for candidates relocating. What You Will Do Handle inbound Polish-language customer queries via phone and digital channels Provide information, resolve issues, and escalate where necessary Follow structured scripts and compliance guidelines Meet daily KPIs including CSAT and quality scores • Document all customer interactions accurately Participate in team briefings and ongoing training What We Are Looking For • Fluent Polish English B2 • High school diploma (mandatory) Customer service experience is a plus Comfortable with an inbound call centre environment • EU ID or valid Portuguese residence permit What's In It for You Meal allowance 7€/day (tax-exempt, paid via card) Christmas and Holiday allowances paid monthly • Health insurance from day one Apartment option available • Paid training from day one Porto — lower cost of living than Lisbon • 12-month contract → Permanent after 2 years