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Mercier Consultancy is hiring a Polish-Language Customer Expert to join a reputable logistics company based in Athens, Greece. This role is ideal for individuals passionate about delivering excellent customer service within the logistics and transportation sector. As a Customer Expert, you will serve as the primary point of contact for Polish-speaking customers, assisting them with inquiries related to logistics, shipments, and deliveries. You will play a key role in ensuring smooth communication and customer satisfaction by providing timely and accurate information. Responsibilities Provide professional customer support in Polish via phone, email, and chat Handle inquiries related to logistics operations, shipment tracking, and delivery statuses Resolve customer issues effectively and liaise with internal departments to find solutions Maintain detailed records of customer interactions and transaction information Collaborate with logistics and operational teams to improve service quality Gather customer feedback and report on trends to support continuous improvement Participate in training programs to stay updated on company processes and systems Fluency in Polish and English, both written and spoken Experience in customer service, ideally within logistics or transportation industries Excellent communication and problem-solving skills Strong organizational skills and attention to detail Customer-oriented mindset with a professional approach Ability to work effectively in a team and handle multiple tasks simultaneously Willingness to relocate to Athens, Greece is advantageous Competitive Monthly Salary Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel And More!