Polish Customer Service for Online Marketplace - Greece, Fully Paid Relocation

Mercier Consultancy is excited to offer a unique opportunity for an Italian Speaking Customer Service Representative to join our Client's Online Marketplace team based in Greece. This role includes a fully paid relocation package to Greece, allowing you to experience a new culture while advancing your career. In this role, you will provide top-tier support to Italian-speaking customers, addressing their inquiries, resolving issues, and enhancing their online marketplace experience. Your expertise and fluency in Italian will be instrumental in ensuring customer satisfaction and fostering long-term client relationships. Responsibilities Deliver exceptional customer service in Italian regarding marketplace transactions and inquiries Assist customers with order placements, payments, returns, and dispute resolution Handle customer complaints and provide effective solutions promptly Maintain accurate records of customer interactions using CRM software Collaborate with various internal teams to resolve complex issues and improve service delivery Provide feedback and suggest improvements based on customer interactions Adapt to new processes and technologies in a dynamic online marketplace environment Native or fluent in Italian and proficient in English with excellent communication skills Strong customer service background, preferably in e-commerce or marketplace environments Ability to handle multiple tasks efficiently in a fast-paced setting Detail-oriented, organized, and problem-solving mindset Flexibility and willingness to relocate to Greece with full relocation support provided Experience with CRM systems and customer support software is a plus Positive attitude and eagerness to work in a multicultural environment Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Monthly Performance Bonus Free Greek Course And More...