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Mercier Consultancy is pleased to offer a fantastic opportunity for a Polish Speaking Customer Service Representative to join our Client's Airline Booking Company based in Athens, Greece. In this role, you will provide assistance to Polish-speaking customers, helping them with airline bookings, itinerary changes, and travel-related questions. Your fluency in Polish will be essential for communicating effectively with clients, ensuring their flight reservations are handled smoothly and any issues are resolved promptly. You will play a vital role in contributing to a seamless travel experience for our customers. Responsibilities Provide exceptional customer service in Polish regarding airline bookings and travel inquiries Assist customers with flight reservations, cancellations, and modifications Resolve booking issues, delays, and complaints professionally and efficiently Maintain accurate records of customer interactions in the CRM system Collaborate with airline partners and internal teams to ensure customer satisfaction Gather and report customer feedback to improve service quality Stay informed about airline policies, schedules, and travel guidelines Fluency in Polish and English with excellent communication skills Strong customer service orientation and problem-solving abilities Previous experience in customer service, especially in the airline, travel, or booking industries, is preferred Ability to manage multiple tasks and customer inquiries in a fast-paced environment Detail-oriented with excellent organizational skills Passion for travel and helping customers navigate booking processes Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Monthly Performance Bonus Free Greek Course And More...