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In this role, you will take ownership of Payment Service Provider (PSP) operations, working closely with internal stakeholders, external partners, and our Payments team. As the primary point of contact for our PSP portfolio, you will oversee day-to-day operations, drive strategic initiatives, and help improve the reliability, acceptance rates, and cost efficiency of our payments platform through data-driven insights. You will be empowered to make informed decisions, proactively identify risks and opportunities, and lead initiatives from concept to execution. The role requires a highly analytical and hands-on approach, strong prioritization skills, and the ability to remain calm, adaptable, and solution-oriented in a fast-paced environment. If you enjoy taking ownership, solving complex operational challenges, and making a visible impact in a dynamic iGaming industry, this role offers excellent opportunities for growth and professional development. Core responsibilities Monitoring, analyzing, and coordinating PSP account balances while optimizing Payment Service Provider KPIs. Following up on day-to-day issues with PSPs and taking ownership of critical payments-related incidents. Identifying new PSPs, assessing their feasibility, and coordinating integration projects with Payments IT, Fraud, Risk & Payments, Customer Operations, Legal, Finance, and Accounting teams. Supporting the reconciliation processes in cooperation with the Accounting and Treasury teams. Acting as the main point of contact for Accounting, Legal, and PSPs regarding payments-related questions and ongoing operational changes. Preparing and analyzing weekly, monthly, and ad hoc reports, while finding ways to improve processes, operations, and platform efficiency. Raising potential risks to the business. Experience and key competencies You bring at least 1 year of experience in PSP management, analytics, project management, or a related operational role. Experience in iGaming is a plus. You have strong computer skills, particularly in Excel, and are comfortable working with data such as fees, acceptance rates, and other payment metrics. You’re a clear and confident communicator, able to collaborate effectively with both internal teams and external partners. You are independent, well-organized and proactive, with the ability to manage multiple tasks, solve problems, and stay composed in a fast-paced environment. You are open to occasional travel and representing the company at iGaming industry events. Fluency in verbal and written communication in English is essential, as it's our primary means of interaction. Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too! Our benefits, Your happiness Enjoy 28 days of vacation with the option to use your balance on business days only, effectively giving you up to 10 extra days off. Combined with flexible working hours, you can make the most of your time off. Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind. Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth. Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home. Be part of the most legendary events and make amazing connections with colleagues from across the entire company. Comprehensive relocation support for a smooth transition. We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe ...plus, if you're not already a pro, we'll teach you how to play poker! Recruitment flow Interview - Task - Background check - Offer Start date: ASAP Open to candidates based in the EU and eligible to work in Estonia Applications are open until we find the one - take the leap and apply now! We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are! Location Tallinn, Estonia Coolbet is an award-winning gaming company delivering both B2C and B2B platforms across international markets. We offer sportsbook, casino, and poker experiences to players in 8 countries across 3 continents and provide advanced B2B solutions to operators in the US. Part of the Sega Sammy Creation gaming segment, our core team of 500+ experts collaborates across borders to create world-class experiences for both players and operators. With a strong presence at our Tallinn HQ, home to a diverse team representing over 50 nationalities, we bring different perspectives together to shape the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!
