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Join Mercier Consultancy as a Norwegian speaking Fitbit Products Support Specialist in Bulgaria! This position offers a fantastic opportunity for individuals who are enthusiastic about health and fitness technology to provide exceptional customer service to Fitbit users. In this role, you will assist Norwegian-speaking customers with their inquiries regarding Fitbit products and services, helping them to maximize their experience and resolve any issues they may encounter. Responsibilities Deliver high-quality support to Norwegian-speaking customers via phone, email, and chat Troubleshoot and resolve technical issues related to Fitbit devices Guide customers in understanding product features and functionalities Record all customer interactions in our support system accurately Work collaboratively with technical teams to manage complex escalations Encourage user engagement by providing proactive solutions and advice Maintain a positive and professional demeanor in all customer interactions Fluency in Norwegian and English, both written and spoken Exceptional customer service skills with a focus on satisfaction Previous experience in customer or technical support is advantageous Passion for fitness aids and technology Aptitude for problem-solving and troubleshooting Ability to work well within a team-oriented environment Familiarity with customer support software is desirable Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...