Manager, Financial Systems Support
Synergy Business Consulting, Inc.Support summary
Explicitly identified in the job description.
Explicitly identified in the job description.
About this role
๐จ Now Hiring: Manager, Financial Systems Support (Oracle EBS R12.2)
๐ Hybrid โ Miami, FL (4 days onsite preferred)
โ๏ธ Relocation Available | ๐ Sponsorship Available
We are seeking a strong Techno-Functional Oracle EBS Manager to support a global Oracle Financials environment. This role will oversee incidents, change requests, vendor support activities, solution quality, and code reviews while partnering closely with global business stakeholders.
โ Required Experience
โ๏ธ Oracle EBS R12.2 techno-functional experience
โ๏ธ Strong Oracle Financials background โ GL and AP REQUIRED
โ๏ธ PO experience preferred
โ๏ธ Experience supporting global, multi-currency environments
โ๏ธ Code review experience
โ๏ธ Strong communication and presentation skills supporting global stakeholders
๐ง Key Responsibilities
- Manage daily incidents with third-party support providers and ensure timely resolution within SLA expectations
- Lead root cause analysis efforts and proactive remediation initiatives
- Oversee and review change requests (CRs), including impact analysis and back-out planning
- Present CRs to the Change Review Board (CRB) and obtain approvals
- Coordinate with business stakeholders on prioritization of incidents and enhancements
- Manage Oracle Service Requests (SRs) and escalate urgent issues as needed
- Ensure smooth production support and successful accounting period closures
- Assist with implementation and transition of new functionality/tools into production support
๐ฅ Leadership
- Prior people management or support leadership experience preferred
- Strong technical leads with leadership capabilities will also be considered
- Oversight of 1โ2 internal team members plus offshore/vendor resources
๐ Additional Details
- Approximately 60% operational support and 30โ40% projects/enhancements
- Future initiatives may include EBS upgrades, treasury systems, and supplier management platforms
- Minimal travel required
- Remote candidates may be considered if local talent is unavailable
๐ฏ Qualifications
- Bachelorโs Degree in Computer Applications or related field
- 7โ10 years of Oracle EBS R12.2 Financials technical and functional experience across:
- GL
- AP
- AR
- PO
- FA
- CE
This is an excellent opportunity for someone who enjoys balancing hands-on Oracle support responsibilities with leadership, stakeholder management, and enterprise system enhancements.
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