Lithuanian-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is pleased to offer an exciting opportunity for a Lithuanian-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Lithuanian and passionate about gaming, this role presents a fantastic chance to advance your career with a leading mobile game developer. As a Lithuanian-Speaking Player Support Specialist at Supercell Games, you will provide excellent support to Lithuanian-speaking players, ensuring they have an outstanding gaming experience. Join a creative and collaborative team focused on player satisfaction and delivering high-quality support services. Your Key Responsibilities Respond promptly and professionally to player inquiries from Lithuanian-speaking gamers via chat, email, and social media. Investigate and resolve player issues efficiently and empathetically. Collect player feedback and communicate insights to relevant teams to enhance game features and support quality. Maintain accurate documentation of player interactions and support tickets. Work closely with cross-functional teams to continuously improve support processes and player experiences. Contribute to the creation and maintenance of support knowledge base materials. Fluency in Lithuanian and English is required. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter). Excellent communication skills, both verbal and written, with the ability to interact professionally and empathetically with players. Eligibility and willingness to relocate to Sofia, Bulgaria. • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses