Italian Team Leader Operations

Team Leader Operations (IT C2 + EN B2) Location: Lisbon, Portugal Start Date: 13 October 2025 Schedule: 24/7 shifts (rotational) Work Model: On-site About the Role Were seeking an experienced Team Leader with a proven track record in the Call Center / BPO environment to lead, coach, and inspire a high-performing operations team. Your role will focus on delivering operational excellence, motivating your agents, and ensuring quality in every interaction. Requirements IT Language: C2 proficiency English Language: Minimum B2 Experience: Previous leadership experience in contact center/BPO Strong communication, problem-solving, and people management skills Flexibility to work in a 24/7 shift rotation Contract & Benefits Contract: Permanent, with 180-day trial period Health Insurance: Provided from day 1 ; monthly fee applies for the first 6 months, then free Relocation Package: Available for candidates relocating from abroad Welcome Bonus: Starting hires from 1st September 2025 onwards paid in 12 monthly instalments during the first year Position Bonus (Braga): 20 per 12 months Compensation Base Salary: 1,215/month Performance Bonus: Up to 2,400/year ( 150 monthly + 150 quarterly ) Meal Allowance: 7.23/day Transport Allowance: 20/month Why Join Us? This is your opportunity to lead a dynamic team in Lisbons thriving international business environment. Youll have the chance to influence performance, coach talent, and take part in ambitious operational growth projects while enjoying a competitive package and relocation support. How to Apply Submit your CV in English highlighting your leadership experience in BPO/call center operations. Apply now to lead a team where your work truly makes an impact.