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Mercier Consultancy is seeking a skilled Italian Support Expert to join a leading iGaming company based in Athens, Greece. This role offers a fully paid relocation package, providing a fantastic opportunity for talented professionals to develop their careers in the dynamic and fast-growing iGaming industry. As an Italian Support Expert, you will be responsible for delivering exceptional support to Italian-speaking clients, addressing their inquiries, resolving issues, and ensuring a seamless and enjoyable gaming experience. Responsibilities Provide top-quality customer support to Italian-speaking players via phone, email, and chat Assist customers with account management, game rules, transactions, and technical issues Handle complaints and disputes with professionalism and accuracy Document all customer interactions promptly and accurately in internal systems Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency Stay updated on industry trends, products, and regulatory requirements Engage in ongoing training to improve skills and product knowledge Fluency in Italian and English, both written and spoken Previous experience in customer support, preferably within the iGaming or online entertainment industries Strong problem-solving skills and a customer-oriented approach Excellent communication and interpersonal skills Ability to work under pressure and manage multiple priorities effectively Willingness to relocate to Athens, Greece with full relocation support Passion for gaming and technology is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Free Greek lessons And More!