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Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative in our Ride-Sharing App Department, based in Greece! In this exciting role, you will be the crucial link between our Italian-speaking users and our ride-sharing platform, providing top-notch support and assistance with their inquiries. Your fluency in Italian will enable you to create a seamless experience for our riders and drivers. If you are passionate about technology and customer service, and enjoy working in a vibrant multicultural environment, this position could be a perfect fit for you! Join our dedicated team and help us enhance the ride-sharing experience for our Italian-speaking users. Responsibilities Provide customer support in Italian through phone, email, and chat Assist riders and drivers with inquiries related to the ride-sharing app Document customer interactions and resolutions accurately in our support system Collaborate with internal teams to address complex customer issues Offer customers guidance on app features, promotions, and ride options Collect customer feedback to help improve our services Participate in training sessions to enhance product knowledge and customer support skills Fluency in Italian and English, both written and verbal Experience in customer support, preferably within the technology or ride-sharing sector Excellent communication and interpersonal skills Strong problem-solving skills and attention to detail A proactive mindset and commitment to customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with customer support software and online technologies Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...