Italian Customer Agent for Subscription-Based Services - Athens, Greece

Mercier Consultancy is seeking an Italian Customer Agent to join a dynamic team providing exceptional support for subscription-based services in Athens, Greece. This role is ideal for candidates who are fluent in Italian and passionate about delivering outstanding customer service in an international setting. As a Customer Agent, you will be responsible for assisting Italian-speaking customers with their subscription inquiries, resolving issues, and ensuring a smooth and positive customer experience. Responsibilities Respond promptly and professionally to customer inquiries in Italian via phone, email, and chat Assist customers with subscription management, billing questions, and general service inquiries Resolve customer issues effectively and escalate complex matters when necessary Maintain detailed and accurate records of all customer interactions Collaborate with other teams to improve customer satisfaction and service quality Participate in ongoing training to stay updated on product knowledge and company policies Fluency in Italian and English (both written and spoken) is required. Please specify your nationality and native language in your application. Proven experience in customer support, preferably within subscription-based services or related industries Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work effectively in a fast-paced, multicultural environment Positive attitude, adaptability, and willingness to learn Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel And More!