IT Support Specialist (MSP exp. req.)

IT Support Specialist (MSP exp. req.) Location: Petoskey, MI OR Macomb County, MI Salary: $65,000 + Great Benefits Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO Job Type: Full-Time Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects Travel: Occasional- locally/regionally to customer sites via company vehicle Start Date: ASAP Sponsorship is not available Relocation Assistance available IT Support Specialist (MSP exp. req.) Description Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture. IT Support Specialist (MSP exp. req.) Responsibilities • Interface and provide client support- remote and on-site • Configure and troubleshoot SMB and Enterprise software and networking platforms • Participate in on-call rotation • Assist with the configuration and installation of servers, endpoints, and network equipment • Provide user onboarding and off-boarding • Perform on-site new client onboarding • Interface with vendors for hardware failures • Support and install hardware solutions • Help address client needs and ensure satisfaction is met • Keep documentation current • Support Windows, Mac, Linux, iOS, and Android IT Support Specialist (MSP exp. req.) Qualifications • 2+ years of recent MSP IT support experience (within the last 5 years) required • Active Directory experience required • Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required • Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required • Experience with a ticketing system/PSA tool required • Must have or be willing to become Security+, Network+, and MS-102 certified