Implementation Specialist

Position Overview: The Implementation Specialist is responsible for the successful transition of new clients, coordinating all necessary activities from project initiation to go-live and post-implementation support. Work Schedule and Arrangement: 8:00 AM- 5:00 PM EST, Remote/Onsite Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities: Synthesize Intake Coordinate with Sales to review call notes and aggregate project details. Client Intros Lead kick-off calls to gather requirements and establish availability. Meeting Planning Organize and set up recurring weekly project meetings. Internal Setup Proficient with Google Space/Drive for team onboarding (Managers, Mentors, Billers). Communication Dispatch biller details, access checklists, and schedules via internal correspondence. Detail-Oriented Secure all necessary information and system access requirements. Project Support Attend weekly meetings through go-live to resolve access or communication gaps. Technical Coordination Partner with IT for EMR/EHR setup; follow up with clients for pending credentials. Go-Live Planning Establish launch dates and initiate project commencement with the team. Documentation Ensure SOPs, recordings, and worksheets are organized in shared drives. AM Coordination Provide background info to Account Managers for post-implementation handoff. Reporting Deliver weekly progress updates to leadership; ensure team responsiveness to emails. Generate monthly reports detailing the volume of successful project go-lives. Web Portals Assist internal teams with client web portal registration as needed. Productivity Ensure timely delivery of daily or weekly productivity reports to clients. CRM Management Log live projects into CRM and other applicable tracking tools. Credentials Maintain and verify that all current login credentials are updated in master sheets. Post-Launch Monitoring Monitor notes/recordings post-implementation to identify re-engagement needs. Requirements: Proven expertise in project coordination, from initiation through go-live transition. Experience in Healthcare BPO is a must. Exceptional communication and client-facing leadership capabilities. Proficiency in Google Workspace (Docs, Drive, Sheets) for documentation and team onboarding. A meticulous attention to detail and strong organizational ability for managing sensitive credentials and documents. Experience with client management systems (CRM) and project tracking tools. Technical aptitude to coordinate EMR/EHR setup and help troubleshoot access issues. A focus on metrics, including generating and interpreting weekly/monthly productivity and project status reports. Salary and monetary benefits (in PHP): Monthly rate of 50,000php New hire bonus of 5,000php Risk allowance of 2,000php (if onsite) Perks and other benefits: Paid Training Period All national Philippines and USA holidays are observed Paid time off—public holidays, vacation, and personal time off Robust and effective Government Benefits Administration Lactation breaks (for breastfeeding moms) Discounted optical services with our partner clinic Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees) Free Health insurance with one (1) free dependent Free Life insurance Free Accident insurance Relocation allowance for new hires (from outside Cebu) Company-sponsored outings Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga) Our Recruitment Process: Candidate Application Form General Assessment & Video Interview Follow up Phone Screening Technical Interview Reference Check Job Offer Training Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. PRO TIP: prepare for that interview and impress the hiring managers! For more information about our company, visit our website: www.medspecialized.com