Icelandic-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is pleased to offer an exciting opportunity for an Icelandic-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Icelandic and passionate about gaming, this role allows you to grow your career with a leading mobile game developer. As an Icelandic-Speaking Player Support Specialist at Supercell Games, you will be responsible for providing excellent support to Icelandic-speaking players, ensuring a smooth and enjoyable gaming experience. Join a creative and collaborative environment dedicated to player satisfaction and community engagement. Your Key Responsibilities Provide timely and empathetic support to Icelandic-speaking players through various channels including chat, email, and social media. Investigate, troubleshoot, and resolve player issues efficiently. Collect player feedback and relay it to appropriate teams to improve game features and support quality. Maintain accurate documentation of player interactions and support cases. Collaborate with cross-functional teams to enhance support processes and overall player experience. Contribute to the preparation and updating of support documentation and knowledge base. Fluency in Icelandic is required; proficiency in English is preferred. Please clearly indicate your native language and nationality in your application (C.V. and/or Cover Letter). Excellent communication skills, both written and verbal, with the ability to engage empathetically and professionally with players. Eligibility and willingness to relocate to Sofia, Bulgaria. • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses