Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for an Icelandic Player Support Specialist within our gaming department, based in Sofia, Bulgaria! If you have a passion for gaming and are fluent in Icelandic, this is the perfect opportunity to embark on a rewarding career.

As an Icelandic Player Support Specialist, you will be the primary point of contact for our Icelandic-speaking players, providing assistance with inquiries, troubleshooting issues, and ensuring an outstanding gaming experience. Join our lively team and contribute to the thriving gaming community!

Your Key Responsibilities

Deliver exceptional support to Icelandic-speaking players through various communication channels, including chat, email, and forums.
Troubleshoot player issues and resolve queries effectively to maximize player satisfaction.
Collect feedback from players to inform improvements in our gaming services and product offerings.
Document player interactions and maintain thorough records in our support systems.
Collaborate with other departments to ensure streamlined operations and efficient problem resolution.
Assist in developing and implementing best practices for player support.

Fluency in Icelandic is required; proficiency in English is a plus.
A strong passion for gaming and knowledge of current gaming trends and communities.
Prior experience in customer support or related roles in gaming is advantageous but not mandatory.
Excellent communication skills, both written and verbal, with a focus on engaging players effectively.
Strong analytical and problem-solving skills with a proactive approach to addressing player concerns.
A positive attitude and the ability to thrive in a collaborative team environment.
Willingness to adapt to the fast-paced and evolving gaming industry.