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Mercier Consultancy is delighted to offer Hungarian-Speaking Customer Service Roles based in Sofia, Bulgaria, featuring a free relocation package to support your move. If you are passionate about customer service and fluent in Hungarian and English, this is a fantastic opportunity to join a dynamic team and develop your career. As a Customer Service Representative, you will assist Hungarian-speaking clients by managing their inquiries, resolving concerns, and ensuring an exceptional customer experience. Your role will be key in maintaining high customer satisfaction levels and fostering long-term relationships. Responsibilities Deliver excellent customer service in Hungarian and English via phone, email, and chat Resolve customer questions, concerns, and issues efficiently and professionally Accurately record all interactions in the CRM system Work collaboratively with internal departments to solve complex customer problems Collect and analyze feedback to continuously improve service quality Stay updated on product knowledge and company procedures Participate in training programs to enhance customer service skills Fluency in Bulgarian and proficiency in English are essential. Applicants are required to explicitly specify their native language and nationality in their application. Candidates must be prepared to relocate to Sofia, with comprehensive relocation support provided. Possession of EU residency or a valid EU passport is mandatory. Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses