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Mercier Consultancy is excited to offer an opportunity for a Hungarian Speaking Customer Service Representative for our Client's Subscription-Based Services. In this engaging role, you will provide exceptional support to our Hungarian-speaking customers, assisting them with inquiries related to their subscriptions and ensuring a seamless user experience. Your fluency in Hungarian will be vital as you help clients manage their accounts, resolve issues, and provide information about service features and benefits. You will play a key role in fostering customer satisfaction and loyalty through high-quality service delivery. Responsibilities Deliver outstanding customer service in Hungarian via phone, email, and chat regarding subscription-related inquiries Assist customers with account management, payment processing, and subscription modifications Effectively resolve customer complaints and concerns in a professional manner Document all customer interactions accurately in our CRM system Collaborate with internal teams to address complex customer issues and enhance service quality Gather customer feedback to inform improvements in our services Stay informed about the latest developments in subscription-based services and industry trends Fluent in Hungarian and English, with strong communication skills Strong customer service orientation with a proactive approach to problem-solving Previous experience in customer service, particularly in subscription-based or online services, is preferred Able to manage multiple customer inquiries effectively Detail-oriented with excellent organizational skills Genuine interest in providing exceptional service and helping customers Familiarity with customer support software and CRM systems is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...