Head Of Owner Experience (Mendoza)
The Vines of Mendoza - Vineyards & Luxury ResortPosted 4 days ago
Support summary
Relocation support
Explicitly identified in the job description.
Visa sponsorship
No visa sponsorship identified.
About this role
OverviewWe're hiring a senior leader to run the owner experience for more than 300 vineyard, villa, and winery owners across The Vines of Mendoza — a private ownership community in Argentina's Uco Valley.For 22 years, The Vines has been building one of the most distinctive luxury wine destinations in the world.
Our ecosystem includes The Vines Resort & Spa (#6 hotel in the world per Travel Leisure), The Vines Global travel club, Uco's Playground (our wine label), and The Vines Foundation.
Our owners come from 25 countries to make world‐class wines, build homes in the valley, and become part of a community that's been twenty‐plus years in the making.The roleThis role owns the post‐sale experience across every part of ownership — vineyard, villa, winemaking, and home.
The resort team serves resort guests; this role serves the people who own here.Strong preference for the position to be based in Mendoza, reporting to the General Manager of Private Vineyards.You'll be the steady presence for 320 owners — senior executives and entrepreneurs who made a personal, once‐in‐a‐lifetime decision to invest in a vineyard in Argentina and make world‐class wines.
Some have been with us for fifteen years.
They don't want a relationship manager.
They want someone who knows their name, remembers their last conversation, reaches out before they have to ask, and picks up when the news is hard.You'll lead a team of 8‐10 across account management, wine experience, label management, and logistics communication — organized around four owner lanes (Vineyard, Villa, Winemaking, Home) and a four‐tier service model that launches July 1.
Your job is to run it, refine it, and make it the best owner experience in the wine world.How to think about this roleStewardship first, growth second.
Our owners stay for ten, fifteen, twenty years.
Every conversation, every harvest, every well‐handled hard moment adds to a relationship that outlasts most careers.
Done well, that drives real revenue — tier upgrades, winemaking volumes, villas, referrals.If you're energized by closing deals, you'll be unhappy here.
If you're energized by long‐term relationships that compound into a great business, you'll fit.Two books that tell you how we workUnreasonable Hospitality, by Will Guidara.
The argument that real hospitality is about making people feel seen — anticipating what they want before they ask, noticing the small details that matter to them, doing the thoughtful thing that nobody required.
Caring more than the situation requires.
That's the bar.Traction, by Gino Wickman.
The operating system we run on — EOS.
Weekly meetings, quarterly rocks, scorecards, accountability.If both land with you, you're probably right for this role.
If neither does, you're probably not.What we're looking for***** years in client services, luxury hospitality, premium membership, or private wealth.
5 years leading teams of 8 or more.A track record managing long‐term, high‐value client relationships.
People who renew, refer, and stay for years.Experience working across cultures with US, Brazilian and European clients.AI fluency, or at minimum strong AI curiosity.
We're an AI‐forward company building this business to run on modern tools.A pattern‐recognition operator.
When a problem shows up, you have a few ideas before you walk into the meeting.Fluent English and Spanish.
Based in Mendoza or willing to relocate.The movePermanent leadership role.
Compensation benchmarked to senior hospitality leadership globally, with performance upside tied to owner retention and tier growth.
Relocation support available.Growth phaseWe're in a growth phase — expanding the resort from 33 villas to 75, opening new restaurants and a spa in ****, scaling Vines Integral, building the Foundation's vocational school.
The owner experience is the connective tissue across all of it.ApplicationIf this is the work you want for the next chapter of your career, we'd love to talk.
Full role description in the comments.Interested candidates who meet the requirements are invited to send their resume to: ****** with the subject line "Head of Owner Experience".
#J-*****-Ljbffr
Our ecosystem includes The Vines Resort & Spa (#6 hotel in the world per Travel Leisure), The Vines Global travel club, Uco's Playground (our wine label), and The Vines Foundation.
Our owners come from 25 countries to make world‐class wines, build homes in the valley, and become part of a community that's been twenty‐plus years in the making.The roleThis role owns the post‐sale experience across every part of ownership — vineyard, villa, winemaking, and home.
The resort team serves resort guests; this role serves the people who own here.Strong preference for the position to be based in Mendoza, reporting to the General Manager of Private Vineyards.You'll be the steady presence for 320 owners — senior executives and entrepreneurs who made a personal, once‐in‐a‐lifetime decision to invest in a vineyard in Argentina and make world‐class wines.
Some have been with us for fifteen years.
They don't want a relationship manager.
They want someone who knows their name, remembers their last conversation, reaches out before they have to ask, and picks up when the news is hard.You'll lead a team of 8‐10 across account management, wine experience, label management, and logistics communication — organized around four owner lanes (Vineyard, Villa, Winemaking, Home) and a four‐tier service model that launches July 1.
Your job is to run it, refine it, and make it the best owner experience in the wine world.How to think about this roleStewardship first, growth second.
Our owners stay for ten, fifteen, twenty years.
Every conversation, every harvest, every well‐handled hard moment adds to a relationship that outlasts most careers.
Done well, that drives real revenue — tier upgrades, winemaking volumes, villas, referrals.If you're energized by closing deals, you'll be unhappy here.
If you're energized by long‐term relationships that compound into a great business, you'll fit.Two books that tell you how we workUnreasonable Hospitality, by Will Guidara.
The argument that real hospitality is about making people feel seen — anticipating what they want before they ask, noticing the small details that matter to them, doing the thoughtful thing that nobody required.
Caring more than the situation requires.
That's the bar.Traction, by Gino Wickman.
The operating system we run on — EOS.
Weekly meetings, quarterly rocks, scorecards, accountability.If both land with you, you're probably right for this role.
If neither does, you're probably not.What we're looking for***** years in client services, luxury hospitality, premium membership, or private wealth.
5 years leading teams of 8 or more.A track record managing long‐term, high‐value client relationships.
People who renew, refer, and stay for years.Experience working across cultures with US, Brazilian and European clients.AI fluency, or at minimum strong AI curiosity.
We're an AI‐forward company building this business to run on modern tools.A pattern‐recognition operator.
When a problem shows up, you have a few ideas before you walk into the meeting.Fluent English and Spanish.
Based in Mendoza or willing to relocate.The movePermanent leadership role.
Compensation benchmarked to senior hospitality leadership globally, with performance upside tied to owner retention and tier growth.
Relocation support available.Growth phaseWe're in a growth phase — expanding the resort from 33 villas to 75, opening new restaurants and a spa in ****, scaling Vines Integral, building the Foundation's vocational school.
The owner experience is the connective tissue across all of it.ApplicationIf this is the work you want for the next chapter of your career, we'd love to talk.
Full role description in the comments.Interested candidates who meet the requirements are invited to send their resume to: ****** with the subject line "Head of Owner Experience".
#J-*****-Ljbffr