Guest Services Manager / Front Office Manager

Guest Services Manager / Front Office Manager –

Location: Florida

Compensation: Approx. $110,000 USD + bonus potential up to 30%

Benefits: Subsidized housing, relocation assistance, comprehensive benefits package, 401(k), PTO, and hotel discounts

We are recruiting on behalf of an award-winning luxury island resort in the Florida Keys seeking an experienced Guest Services Manager / Front Office Manager to lead the front office and guest experience operation. This is an exciting opportunity for a polished hospitality leader with a strong luxury resort background and a passion for delivering highly personalized guest experiences within an intimate island setting.

Key Responsibilities

• Oversee daily Front Office and Guest Services operations
• Lead, mentor, and develop the guest services team
• Ensure exceptional and personalized guest experiences throughout the stay
• Manage VIP arrivals, guest relations, and service recovery
• Collaborate with operational departments to ensure seamless service execution
• Oversee scheduling, staffing, labour management, and departmental operations
• Support recruitment, onboarding, and team development initiatives

Ideal Candidate Profile

• Previous leadership experience within luxury resort or high-end hospitality environments required
• Strong Front Office or Guest Services management background
• Highly polished leadership style with exceptional guest interaction skills
• Proven ability to lead teams within luxury hospitality operations
• Strong communication, organizational, and problem-solving abilities
• Boutique luxury or island resort experience is strongly preferred