German-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is offering an exciting opportunity for a German-speaking Player Support Specialist to join the team in Sofia, Bulgaria. If you are fluent in German and passionate about gaming, this role allows you to be a part of a leading mobile game developer and contribute to enhancing the player experience. As a German-Speaking Player Support Specialist at Supercell Games, you will interact directly with German-speaking players, providing high-quality support to ensure a smooth and enjoyable gaming experience. Join a dynamic and innovative team dedicated to player satisfaction and community engagement. Your Key Responsibilities Provide timely and professional support to German-speaking players through various channels such as chat, email, and social media. Investigate and resolve player issues effectively with empathy and attention to detail. Collect and report player feedback to relevant teams to help improve game features and support quality. Maintain accurate records of player interactions and support cases. Collaborate with cross-functional teams to enhance support processes and improve player satisfaction. Contribute to the creation and updating of support documentation and knowledge base articles. Fluency in German is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter). Excellent communication skills, both written and verbal, with a professional and empathetic approach towards players. Eligibility and willingness to relocate to Sofia, Bulgaria. Passion for gaming and familiarity with Supercell’s games is an advantage. • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses