Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Mercier Consultancy MD is seeking a dedicated German Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who have a passion for health and fitness technology and are fluent in German. You will be responsible for providing high-quality support to German-speaking customers, ensuring they have a seamless experience with Fitbit products and services.

Key Responsibilities

Deliver exceptional customer support to German-speaking users via phone, email, and chat related to Fitbit products.
Assist customers with device setup, troubleshooting, synchronization, and product usage inquiries.
Provide guidance on Fitbit app functions and health tracking features.
Maintain accurate records of customer interactions and resolutions within the CRM system.
Work collaboratively with technical teams to resolve complex issues requiring escalation.
Stay updated on the latest Fitbit product developments and health technology trends to offer informed support.

Fluency in German (both written and spoken) is required; proficiency in English is a plus.
Experience in customer support, preferably in technology or health-related fields.
Strong problem-solving skills with the ability to assist customers in resolving technical issues.
Excellent communication and interpersonal skills, focused on delivering excellent customer service.
Familiarity with CRM systems and digital communication tools.
Ability to work effectively in an office environment in Sofia and manage multiple tasks efficiently.
A genuine interest in health, fitness, and technology to better assist customers.