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Mercier Consultancy is thrilled to announce a vacancy for a German speaking Fitbit Products Support Specialist in Bulgaria! This role is perfect for individuals who have a passion for fitness technology and customer service excellence. As a Support Specialist, you will provide assistance to German-speaking customers with their inquiries and challenges related to Fitbit products, ensuring they have a positive experience with our devices. Responsibilities Offer exceptional support to German-speaking customers via phone, email, and chat Troubleshoot and resolve technical issues regarding Fitbit products and services Educate customers on product functionalities and user best practices Document customer interactions systematically in our support systems Collaborate with technical departments to escalate and resolve complex issues Encourage customer engagement by providing helpful insights and solutions Maintain professionalism and friendliness in all customer communications Fluency in German and English, both written and spoken Strong customer service skills with a dedication to customer satisfaction Previous experience in customer support or technical roles is preferred Deep interest in fitness technology Problem-solving and troubleshooting skills Able to work effectively in a team-based environment Experience with customer support tools and platforms is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...