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Mercier Consultancy is excited to announce openings for German-Speaking Customer Service Representatives in Sofia, Bulgaria, offering a free relocation package to support your move! We are looking for enthusiastic and dedicated individuals to provide exceptional service to our German-speaking clients. In this role, you will be the primary point of contact for German-speaking customers, handling inquiries, resolving issues, and ensuring they have a positive experience with our company. Your professionalism and dedication will help foster strong customer relationships. Responsibilities Deliver excellent customer service in German and English via phone, email, and chat Respond promptly and effectively to customer inquiries and complaints Accurately document all customer interactions in the CRM system Collaborate with internal teams to resolve complex customer issues Gather customer feedback to support continuous service improvement Stay informed about products, services, and company policies Participate in ongoing training to enhance your skills and product knowledge Fluency in German, and proficiency in English, is required. You must clearly state your native language and nationality in your application. Willingness to relocate to Sofia with a full relocation support package. An EU residency/passport is mandatory. Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses