German-Speaking Customer Service Representative

I’m helping Teleperformance Greece find a top candidate to join their team full-time for the role of German-Speaking Customer Service Representative . You will empower customers with expert support, shaping their product experience from anywhere in Greece. Compensation: EUR 1.3K - 1.55K/month + Bonuses (up to 20% of base compensation) Location: Remote: Germany Mission of Teleperformance Greece: "We help leading brands run and transform critical customer and business operations responsibly, reliably, and at scale, always working as one seamless team across different functions." What makes you a strong candidate: You are proficient in Microsoft 365, Customer service, CRM tools. You have the potential to develop in Typing. English - Conversational German - Fully fluent Responsibilities and more: About the Role: - You will handle inbound calls, chats, and emails in your native language, helping customers with product questions, orders, deliveries, and after-sales topics. - Some queries are sales-related (a customer deciding which device to buy), others are service-related (a late package, a return, a complaint). - After your first 30 days, you will be cross-trained to handle both. - The role is structured with scripted processes, clear KPIs (customer satisfaction, first-call resolution, booked call rate), and weekly training sessions to keep your skills sharp. Requirements: - Native or C1 level in German. - Right to work in Greece (EU citizenship or Greek permanent residency). - B2 English (used during training). - Comfortable with computers, MS Office, and ideally familiar with Mac/iOS. - Typing speed of at least 25 WPM. - Willing to relocate to Greece, or already living there. - No prior customer service experience required. - Full training provided. What We Offer: - Indefinite Greek employment contract. - Fully remote work from anywhere in Greece. - Relocation package. - Private health insurance. - Weekly training and clear KPI-based progression. - Part of a 400+ person multilingual team. Your potential leader(s): Abdurakhimova Barnooy -