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Do you have a strong command of the German language and a talent for high-level client relations? We are looking for energetic, solution-oriented professionals to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga. In this role, you will act as the key strategic link for a world-famous e-commerce leader, ensuring every customer enjoys a smooth, world-class experience. This is a perfect opportunity to grow your career within South Africa's most dynamic international business environment. Your Mission: Strategic Retail Solutions This is a full-time, on-site role at our modern Umhlanga headquarters. You will join a multicultural team dedicated to supporting the German-speaking (DACH) market. Whether you are an experienced pro or a motivated newcomer, we provide the expert training you need to succeed. Multi-Channel Support: Manage complex inquiries via phone, email, and live chat regarding orders, global shipping, and payments. Problem Solving: Focus on resolving issues during the first contact by analyzing and fixing service errors to keep customers happy. Product Expertise: Stay up to date on retail trends and platform updates to provide expert advice to our users. Data Accuracy: Keep detailed records of every interaction in our CRM system to help improve the overall customer journey. Brand Ambassador: Act as the face of the brand, maintaining a professional and friendly tone in every conversation. What We're Looking For We want resourceful communicators who can handle digital tools with speed and accuracy. Language Skills: Professional fluency in both German (B2) and English (B2), with strong written and verbal skills. Education: A Matric/Grade 12 certificate or an equivalent high school qualification. Background: Experience in hospitality, retail, or business services is a plus, but we value a proactive mindset above all else. Tech Savvy: Comfortable using multiple digital systems and professional software at once. Personal Skills: High emotional intelligence, great listening skills, and the maturity to work in a fast-paced environment. Benefits & Relocation Support We've designed a stress-free transition to the coast to make starting your new job as easy as possible. Relocation Package (National & International) Travel & Housing: We pay for your one-way flight to Durban and provide 20 days of premium accommodation when you arrive. Paperwork: Full support with work permits and legal documents for eligible international hires. Salary & Wellness Pay: A market-leading base salary plus special language bonuses and performance incentives. Coverage: Full Health and Life Insurance for all permanent employees. Career Growth: We promote from within, offering leadership coaching and international career paths. The Office: Work in a high-tech hub just minutes away from the beach and the Gateway shopping precinct. Our Commitment to Diversity We are an equal-opportunity employer. We believe diversity makes us stronger and are dedicated to a workplace where everyone is respected and empowered to succeed, no matter their background.