(German) Quality Analyst (m/f)

Type of position: Full-time position Key languages: Fluent level of German Sector: Telecommunication About our Client: Would you like to work for a multinational company? Are you fluent in German? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries. If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you! The Offer: Conduct example assessments to check for adherence to customer criteria. Recognize certain results and trends, implement data studies and act accordingly; Leveraging a project-based approach to work; Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders; Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies; Monitor calls, chats and emails to ensure quality and consistency of the processes; Work with the training team to monitor the compliance according to company's policies. Make the suggested modifications. Requirements: Fluent German and excellent communication skills in English; Experience in quality or a call centre environment (would be a plus); Proficiency in verbal and written communication; Skills in google tools: Docs, Slides, Spreatsheets, etc. Benefits: Salary package with performance bonuses; Relocation package; Meal allowance; Language bonus; Initial training and continuous training- and growth opportunities; Great office space in a good location. The Process: Submit your application and don´'t forget to send an updated CV; Get a call by our Recruitment Specialist; Start your interview process; Get selected; Start your journey!