German Client Support Officer

We are looking for German Support and sales Officers to join a growing team in Malta. This role will be on a Monday to Friday basis and its purpose is to support clients with existing products, whilst establishing needs to support the clients' as the company keeps growing. Tasks Provide professional customer service for inquiries about company products and services Open client accounts according to guidelines Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application Maintain in-depth knowledge of company products and services for accurate information Identify selling opportunities based on customer needs Handle card cancellation and blocking requests Issue new cards and handle renewals Process transactions and outgoing payments accurately in company systems Adhere to company policies, security guidelines, and industry standards Keep required records Assist with data gathering through phone, email, and chat Support invoicing and payment allocation according to company policies Assist with administrative tasks following company instructions Communicate and collaborate with country coordinators and other departments Monitor loan repayments and allocate payments in records Perform other ad hoc duties as assigned. Requirements Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent Native or fluent level of German along with a fluent level of English (both spoken and written) Strong communication skills, both verbal and written Computer literacy Team player, eager to learn and grow within the industry. Customer oriented Willingness to learn and expand horizons Benefits Health Insurance Paid Voluntary Overtime Monday to Friday - no weekends 10% annual performance bonus Salary increase after successful probation Relocation package of up to 1000 Eur