Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Mercier Consultancy MD is seeking French-Speaking Cybersecurity Customer Experts to join our team in Athens. This role involves providing dedicated cybersecurity customer support to French-speaking clients, helping them navigate and secure their digital environments. Join us to build a rewarding career in cybersecurity within a collaborative and innovative workplace located in the vibrant city of Athens.

Key Responsibilities

Provide expert cybersecurity customer support to French-speaking clients through phone, email, and chat channels.
Troubleshoot and resolve security-related customer issues efficiently and professionally.
Guide customers on best practices in cybersecurity and optimal use of security solutions.
Maintain accurate records of all customer interactions and technical issues using CRM tools.
Collaborate with technical teams to escalate and resolve complex cybersecurity challenges.
Stay updated with the latest cybersecurity trends and developments to offer informed support.

Fluent in French (both written and spoken); proficiency in English is a plus.
Previous experience in customer support or related roles, preferably within cybersecurity or IT security.
Good knowledge of cybersecurity concepts, threats, and technologies.
Strong communication, analytical, and problem-solving skills focused on customer satisfaction.
Ability to multitask and work effectively under pressure in a fast-paced environment.
Experience with CRM software and customer support platforms.
Passionate about cybersecurity with a willingness to continuously learn and adapt.