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Patrique Mercier Recruitment is thrilled to present a fantastic opportunity for a French Player Support Specialist within our gaming department, based in Sofia, Bulgaria! If you are passionate about gaming and fluent in French, this is your chance to embark on a rewarding career. As a French Player Support Specialist, you will be the primary contact for our French-speaking players, assisting them with their inquiries, troubleshooting any issues, and ensuring they have an exceptional gaming experience. Join our vibrant team and play a crucial role in fostering a thriving gaming community! Your Key Responsibilities Provide outstanding support to French-speaking players through multiple communication channels including chat, email, and forums. Troubleshoot player issues efficiently and resolve queries to maximize player satisfaction. Collect and analyze player feedback to improve our gaming services and product offerings. Maintain detailed and accurate records of player interactions in our support systems. Collaborate with other departments to enhance operational efficiency and problem resolution. Contribute to the development and implementation of best practices in player support. Fluency in French is required; proficiency in English is an advantage. A strong passion for gaming with an understanding of current gaming trends and communities. Experience in customer support or a related gaming position is beneficial but not mandatory. Excellent written and verbal communication skills with the ability to engage effectively with players. Strong analytical and problem-solving skills with a proactive approach to addressing player issues. A positive attitude and ability to collaborate well within a team environment. Willingness to adapt to the fast-paced nature of the gaming industry. Financial support during relocation Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses