Facilities & Workplace Experience Senior Analyst

As a Workplace Location Services Senior Analyst, you will help deliver a welcoming, polished, and efficient environment for our clients, guests, and internal teams. You will support and coordinate daily workplace operations, onsite events, and client-facing activities, while also taking ownership of assigned processes, driving service excellence, and collaborating across teams to uphold workplace standards. Responsibilities: Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement Identifies service gaps and proactively offer solutions that elevate the overall experience Leads the planning, coordination, and delivery of onsite events—including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown) Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities Acts as a workplace ambassador with a service-first mindset in all internal and external interactions Steps in as needed to support front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries Acts as a go-to resource for issue resolution and escalate appropriately to maintain service quality Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction Creates and maintain reports related to space utilization, event metrics, and operational trends Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy Delivers daily workplace operations and services onsite for a local office(s). Facilitates guest experience and support onsite meetings and events Ensures location safety and security protocols are followed Qualifications Bachelor’s degree in Business Management, Hospitality Studies, Social Studies are considered the most relevant Relevant experience in workplace services, hospitality, events, office operations, or a related client-facing role; typically, 6+ years Strong Microsoft Office skills Fluency in English (verbal & written) Strong customer service orientation, with the ability to manage multiple priorities and maintain high service standards in a dynamic workplace environment Ability to work independently while collaborating effectively with cross-functional teams, building management, and external vendors Continuous learner mindset—desire to grow quickly with a commitment to excellence Excellent organizational, multitasking and time management skills WHAT S IN IT FOR YOU? Competitive benefits, including a fair and balanced parental leave policy. At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people. Career coaching and mentorship to help you manage your career and develop professionally. Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities. Fantastic opportunities to develop your career across a variety of clients. Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work. Additional benefits may apply in case of relocation back to Greece. To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.