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Join a remote, Dutch-speaking customer support team in Portugal, helping customers with orders, payments, and returns for a leading international e-commerce platform. Tasks Job Description We are seeking a Dutch-speaking customer support professional to join a remote team supporting a leading online marketplace in the Netherlands. This role is based in Portugal, offering flexible remote work and opportunities in a fast-growing e-commerce environment. What you will do Provide customer support via phone and email Assist customers with orders, deliveries, payments, and returns Troubleshoot issues related to online purchases Act as a point of contact for external sellers Provide information about digital products Escalate and reroute complex issues to relevant departments Maintain a friendly and professional customer experience Requirements Candidate profile Fluent in Dutch and English (C1 level) Strong communication and problem-solving skills Customer-oriented mindset Ability to work independently in a remote environment Comfortable handling multiple tasks and responsibilities Team player with a proactive attitude Hard requirements For Belgian: Secondary education completed or 12 years of schooling For Dutch: Diploma equivalent to high school Valid EU Passport Clean Criminal Record Benefits What we offer Salary of €1,434.82 gross/month (without accommodation) Salary of €1,313.32 gross/month (with accommodation option) Remote work within Portugal Full-time contract (40 hours per week) Rotational shifts from Monday to Sunday, 07:00–23:00 International and multicultural work environment Career development opportunities Full training provided Relocation Flight tickets refunded up to €350 after passing training and signing the contract Airport pick-up and support with documents Option for private room in a shared apartment